The Bounty Shop
Balcombe Lined Rain Jacket
$59.95
Return Policy
Always shop with confidence at the Bounty Shop
Shopping with confidence – it’s what we know you want.
When you shop with the Bounty Shop, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to any Bounty Shop store and we will provide you with an exchange, refund or repair within the guidelines outlined below.
This policy applies to all purchases made from Bounty Shop, online or in-store.
Proof of Purchase
Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents:
• Original register receipt (no photocopies accepted)
• Proof of Purchase (included with all online purchases and Click & Collect)
• Original return/exchange receipt
Change of mind
If you have changed your mind about your purchase, Bounty Shop will be pleased to offer you a refund or exchange provided that:
• You have produced satisfactory Proof of Purchase; and
• The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• The item is not a Special Exception (see below):
If you are unable to provide satisfactory Proof of Purchase, Bounty Shop may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:
• The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
• We can verify that the item was originally purchased from the Bounty Shop; and
• The item is not a Special Exception (see below); and
• Satisfactory Identification is presented at the time of the return. Bounty Shop will accept:
◦ A current Drivers Licence, including Learners permit with photograph
◦ Proof of Age card that is approved by the Government with photograph and signature within the seal
◦ Blind Citizens Card with photograph
◦ Australian or International Passport
◦ Police, Government or Armed Services sealed identification card with photograph and signature within the seal
◦ Pension cards for aged, invalid widows, supporting parents and carers; or
In the circumstance where you are unable to exchange an item, subject to authorization from a Bounty Shop Manager, Bounty Shop may in its absolute discretion provide you with a Bounty Shop Credit note to the current value of the item.
Consumer guarantees
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Bounty Shop. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.
Gift Cards/ Bonus items/Bundled items
All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.
Special Exceptions
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.
Gift Cards and ePay vouchers
• Bounty Shop Gift Cards
• Bounty Shop eGift Cards
• e-pay recharge vouchers
Custom made and altered items
• made-to-measure and altered garments
• personalised products
Return Locations
The quickest and easiest way to return a product, whether purchased online or in-store is to go to the Bounty Shop store.
For products purchased online, you may also return the item by sending it to:
RETURNS
Bounty Shop. 11 Thompson St, Frankston, VIC 3199
Bounty Shop will not reimburse postage costs for returned items unless the item is faulty.
Payment Method
For all purchases made via Membership Rewards points and purchases made with PayPal we will provide refunds to a Bounty Shop Credit note that can be used in-store. For all other purchases, Bounty Shop will refund using your original payment method, or, where appropriate and at Bounty Shop’ sole discretion, on a Bounty Shop Credit note.
All efforts will be made to ship your item via Australia Post on the same working day as purchased. Sometimes this may not be possible and will be shipped the following working day, once shipped expect regular Australia Post delivery times. No refunds will be given for postage costs.
Local orders placed before 2PM Monday-Friday will usually be delivered the same day.
